FAQs

AfrikaMomBraids Custom Shipping Charges

All international shipments are subject to duties and taxes imposed by the importing country's government. AfrikaMomBraids has no control over these charges and they are the customer's responsibility.

Shipping fees are non-refundable, and return shipping costs are the customer's responsibility. We do not provide return shipping labels. A handling fee will be assessed on orders refused by the customer at delivery or returned due to an undeliverable or incomplete address.

How can I contact AfrikaMomBraids?

General inquiries: Chat with us on WhatsApp
Order inquiries: Chat with us on our community WhatsApp
Press and events: Chat with us on WhatsApp
Business and wholesale inquiries: Chat with us on WhatsApp

What if I haven't received my order?

If you haven’t received your order within the expected delivery time, please get in touch with our customer service team. Chat with us on WhatsApp We will assist you in tracking your order and resolving any issues.

How do I cancel an order?

To cancel your order, please Chat with us on WhatsApp within 24 hours.

What if there's an issue with my order?

If something is wrong with your order, please Chat with us on WhatsApp with your order number and concerns.

Do you have a physical store?

Yes we have our physical store located at 11 Immigration Esate, Airport Road, Warri, Delta State you can come visit or buy our product physical.

I need my order by a specific date.

If you need your order by a certain date, please contact us on WhatsApp before ordering to ensure timely delivery.

What payment methods do you accept?

We accept major credit and debit cards in Nigeria or USD, bank transfer if you’re base in Nigeria with other secure payment options to make your shopping experience as convenient as possible.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s website.