Refund and Returns Policy
Last Updated: November 23, 2024
At Afrika Mom Braids, we strive to ensure that you are satisfied with your purchase. If you are not completely happy with your order, please review our Refund and Returns Policy below.
1. Returns
Eligibility:
- Return Window: You can return items within 14 days of receiving your order.
- Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
Non-Returnable Items:
- Sale items, gift cards, and products marked as final sale are non-returnable.
- Products that have been used or altered are not eligible for return.
Return Process:
- Contact Us: To initiate a return, email us at returns@afrikamombraids.com with your order number, reason for return, and any relevant photos.
- Receive Instructions: We will provide you with instructions for returning the item, including the return address.
- Ship the Item: Pack the item securely and ship it to the provided return address. You are responsible for return shipping costs.
2. Refunds
Refund Processing:
- Inspection: Once we receive and inspect your returned item, we will process your refund.
- Refund Amount: Refunds will be issued to the original payment method. Please note that the cost of return shipping will be deducted from your refund.
- Processing Time: Refunds typically take 5-10 business days to process, depending on your bank or payment provider.
Refund Policy Update:
- Any cancellation of an order for a refund attracts a 5% deduction from the total payment made. Alternatively, customers may cancel their order and place a new order for other products in the store.
3. Exchanges
Exchange Policy:
- Request: If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
- Eligibility: Exchanges are subject to product availability.
4. Damaged or Incorrect Items
Report Issues: If you receive a damaged or incorrect item, contact us at support@afrikamombraids.com within 48 hours of delivery. Include your order number and photos of the damaged or incorrect item.
Resolution: We will assist you with a replacement or a full refund for damaged or incorrect items.
5. Shipping Costs
- Original Shipping Costs: Original shipping fees are non-refundable.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a mistake on our part.
6. Contact Information
If you have any questions or need further assistance with your return or refund, please contact us.
Thank you for shopping with Afrika Mom Braids. We are committed to ensuring your satisfaction and appreciate your understanding of our Refund and Returns Policy.
